FAQs

What is a Flower Subscription?
The concept behind the service is straightforward. After you sign up, The Flower Project will regularly deliver fresh flowers from that morning's market to your door.

You can have these delivered on a market day of your choice: Monday or Friday.

You don't have to be home for us to deliver, we can leave your flowers in a bucket/vessel of water that you have left at the door or in a covered, secure area as specified by you. Please remember to let us know where you would like them left.

The Flower Project is a subscription service. We do not lock you in to a minimum delivery but do recommend that you start with 3 deliveries in order for you to sample the full experience of The Flower Project. You can cancel or pause at any time, we just ask that you give us one weeks’ notice.

How do Gift Subscriptions work?

Our gift subscriptions come with a personalised card to let the lucky recipient know that they have been gifted a flower subscription and setting out exactly what subscription they have been gifted. If you would like to include a special message, let us know via the notes section at checkout

You choose what sort of subscription you would like to give, and we will take care of the rest. You can choose to pay as you go or pay for the subscription up front.

How do payments work?

'Ongoing' Subscriptions

If you sign up for a subscription and choose to pay 'ongoing' (delivery by delivery) your credit card will be charged as follows:

Monday Deliveries - your card will be charged the Friday before (3 days before delivery day)

Friday Deliveries - your card will be charged the Wednesday before (2 days before delivery day)

*Please note that when you first sign up, your card is charged immediately for the first delivery. This payment activates your subscription. You will not be charged again until 2/3 days before your second delivery is due.

'Paid Upfront Subscriptions'

When you choose to 'pay upfront' you will be prompted to choose the amount of deliveries you would like to purchase. This is especially useful if you wish to purchase a gift. Your card will be charged for all deliveries at the checkout.

One-Off Bunches

One-off bunches are paid for in full at the checkout. Vases and other add-on Floral Supplies can be added to these purchases for no additional delivery fee.

Floral Supplies

Floral Supplies are currently only available as an add-on to your subscription or one-off bouquet and cannot be purchased individually at this time.

Where do you deliver?

We can deliver to your home or workplace. We deliver to the greater Auckland area. Please select your suburb when purchasing which which will indicate if we deliver to your area.

When do you deliver?

We will deliver your flowers on the market day specified in your subscription with us. Currently, the flower markets operate on a Monday & Friday. The markets are not open on public holidays so if your scheduled delivery date falls on a public holiday we will deliver on the next available market day. We will endeavor to contact you in advance to remind you prior to this occurring.

What if I am not home when my flowers arrive?

If you are not home, we will leave your flowers at the location you have requested (in the delivery instructions field when you purchased the subscription). If this is a gift subscription, please let us know where you would like your flowers to be left at your earliest convenience. Our recommendation is to leave a bucket/ vessel of water out near the front door, or in a covered, secure area as specified. Alternatively, for any workplace deliveries, we will leave your arrangement with a work colleague if you are not there at the time of delivery unless otherwise arranged.

If we have not been given any delivery instructions, we will leave your flowers by your front door. If your delivery address does not have somewhere we can leave the flowers we will attempt to contact you by any means of contact you have given us i.e. text, phone call and/or email. We will do our absolute best to get your flowers to you that day after making contact.

If we cannot contact you, and there is nowhere to leave the flowers (as in the case for apartment deliveries) we will unfortunately need to pass on an $11.50 courier fee in central Auckland to redeliver after hours or the following day. Alternatively, if you would like, you can pick the flowers up from our depot at 640 New North Road, Morningside that evening or the following day, just call us to advise on PH 0800 LOVETFP (0800 5683837)

Same day delivery

Orders for same day delivery must be received before 9.30am to ensure this delivery will take place. Orders received after this time will be delivered the following day unless you call PH 0800 LOVETFP (0800 5683837) and we can accommodate your request that day.

Please make a note of any specific delivery time requests at the time of placing your order and we will do our best to accommodate this.

Cost of Delivery?

We have a flat fee of $6.50 for delivery within Central Auckland.

For all deliveries outside Central Auckland the price of delivery will be calculated for you at checkout. The reason our delivery fees are more reasonable than other florists is because we do our deliveries in our own Flower Project vans and we schedule you in with others in a similar area where possible.

Do you deliver on a Public Holiday?

No, we do not deliver on a Public Holiday.

Why do you only deliver Subscriptions on a Monday and Friday?

 

One thing that is very important to us is freshness - that is why we only deliver on days when there is a market - currently Mondays or Fridays.

 

Can I pick up my flowers? or do they have to be delivered?

Yes, you can pick your flowers up from our depot at 640 New North Road, Morningside between 9:00am and 3:00pm Monday and Friday. To arrange this please call PH  0800 LOVETFP (0800 5683837) so we can guarantee that they will be ready to be collected when you arrive.

How do I change the frequency of my deliveries?

If you would like to change your delivery frequency (e.g. switch from three weekly to fortnightly) then you can do this by logging in to your account and switching your subscription option. Alternatively, if you have been gifted a subscription and don’t have a login please contact us at info@theflowerproject.co.nz or call PH 0800LOVETFP (0800 5683837) and we can change it for you. If this is a gift subscription and you do not have a login, please email or phone us to arrange this.

I am going away, what do I do?

 

Lucky you! If you are going away, you have two options.

If you pay for the subscription you can pause it by logging in to your account online with your login. If you are the recipient of a gift subscription, please contact us at info@theflowerproject.co.nz or by calling us on PH 0800LOVETFP (0800 5683837). If you pause the service, you will need to include an end date for when we resume delivery.

Alternatively, you can donate your delivery to someone else, a loved-one, a friend or a relative (provided they live in our delivery area) just let us know at least 2 days in advance and we will make it happen!

 

My flowers did not arrive! What do I do?

Goodness that’s no good! Please let us know as soon as possible so we can make sure you do receive your flowers. Please call us on PH 0800LOVETFP (0800 5683837) and we will work out what has happened.

What if my recipient isn't home or unavailable?

Depends on the location and your preferences.  Generally speaking, if there isn't a safe place to leave the bouquet, we'll get in touch with you and the recipient to work out where best to leave the bouquet. This is where good delivery notes will really help us ensure the delivery is made.

If we aren't able to get inside the building in situations of an apartment or office building, we will reach out to you to remedy the issue.

What if I have an aversion to some types of flowers?

Don't worry! If you can't stand or are allergic to certain blooms, then just let us know and we will make sure they aren't included in any selections you receive. There's an option to tell us when you checkout.

Do the flowers include a vase?

No, but our vases are available as an add-on on the product page, in cart and in checkout.
 

I've completed my order, but I need to provide additional/corrected information. How can I do this?

If your order is a same-day delivery, please reply to your order confirmation email with the updated information as soon as possible.

If you ordered next-day, please respond to your confirmation email no later than 6pm the day before delivery.

If you cannot find your confirmation email, email info@theflowerproject.co.nz and include your order number.

Do you accept orders by email, phone, or in person?

We accept orders through our website to ensure you can quickly, easily, and accurately place your order. If you have an urgent order, please call PH  0800 LOVETFP (0800 5683837) to check whether it can be fulfilled.